FAQ

We specialize in luxury fragrances from premium brands including our signature Paco Rabanne scents, as well as curated selections from other luxury houses such as Armani and Bvlgari. Our collection features both bold, character-driven scents and delicate, sophisticated fragrances to suit diverse preferences.

Absolutely. We are an authorized retailer of Paco Rabanne and partner exclusively with legitimate distributors to ensure every fragrance in our collection is 100% authentic. Our fragrance experts meticulously verify each product before it reaches you.

Currently, we do not offer individual samples. However, we provide detailed fragrance descriptions and notes to help you make an informed decision. Our return policy allows you to return unopened products if the scent isn’t what you expected.

We provide two shipping options to match your needs:

Standard Shipping – $12.95
• Delivered via DHL or FedEx
• 10-15 days after dispatch
• Ideal for timely delivery without compromising service quality

Free Shipping
• Available on orders over $50
• Delivered via EMS
• 15-25 days after dispatch
• Perfect for planning ahead and maximizing value

Each order receives our meticulous attention with processing times of 1-2 business days before dispatch. During this period, our fragrance experts ensure every bottle is perfectly prepared for its journey to you.

We proudly serve customers across the globe, bringing luxury fragrances to doorsteps worldwide. Please note that we are unable to ship to select remote areas and certain Asian regions. For specific country availability, please contact our customer service team.

Yes, for orders requiring expedited delivery or specific carrier preferences, please contact our customer service team at [email protected] before placing your order. We’ll do our best to accommodate your request.

We understand the delicate nature of luxury fragrances. Each bottle is carefully packaged with protective materials and placed in secure boxes designed to maintain the integrity of your fragrances throughout transit. Our partnership with premium carriers ensures professional handling.

We accept returns within 15 days of receipt. Products must be unopened, unused, and in their original packaging with all seals intact. For hygiene reasons, we cannot accept returns on opened fragrance products unless they are defective.

To initiate a return, please contact our customer service team at [email protected] with your order number and reason for return. We will provide you with return instructions and the applicable return address.

In the rare event that your product arrives damaged or defective, please contact us immediately at [email protected] with photos of the damaged product and packaging. We will arrange for a replacement or refund as appropriate.

Once we receive your returned item, refunds are processed within 5-7 business days. The time it takes for the refund to appear in your account depends on your payment method and financial institution.

We accept Visa, MasterCard, JCB, and PayPal for your convenience. All payments are processed through secure, encrypted channels to ensure your financial information remains protected.

Absolutely. We employ industry-standard SSL encryption and security measures to protect your payment information. We do not store complete credit card details on our servers.

While you can checkout as a guest, creating an account allows you to track your orders, save your preferences, and enjoy a faster checkout experience on future purchases.

Orders can be modified or cancelled within 24 hours of placement, provided they haven’t entered the processing stage. Please contact us immediately at [email protected] for assistance with order modifications or cancellations.