At Paco Rabanne Perfume Shop, we are committed to ensuring your complete satisfaction with every luxury fragrance purchase. Should you need to return or exchange an item, we strive to make the process as seamless and sophisticated as your shopping experience.

Key Policy Highlights

  • Return Window: 15 days from delivery date
  • Condition: Items must be unopened, unused, and in original packaging
  • Return Shipping: Customer responsibility (except for defective items)
  • Refund Processing: 5-10 business days after we receive your return

Eligibility Requirements

To be eligible for a return or exchange, your item must meet the following criteria:

  • The product is in its original, unopened condition
  • All original packaging, seals, and labels are intact
  • The return is initiated within 15 days of the delivery date
  • You have the original order confirmation or proof of purchase

Non-Returnable Items

For health and safety reasons, we cannot accept returns on:

  • Opened fragrance products – Once the protective seal is broken, we cannot resell the item
  • Used testers or samples
  • Items without original packaging

Return & Exchange Process

Step 1: Initiate Your Return Request

Contact our customer service team within 15 days of receiving your order. Please use the template below to ensure we have all necessary information.

RETURN/EXCHANGE REQUEST TEMPLATE Subject: Return/Exchange Request – Order #[Your Order Number] Dear Paco Rabanne Perfume Shop Customer Service, I would like to request a [return/exchange] for my recent order. Order Information: – Order Number: [Your Order Number] – Order Date: [Order Date] – Product Name: [Product Name] – Reason for Return/Exchange: [Please specify reason] Preferred Resolution: [ ] Full Refund [ ] Exchange for [Product Name/Size] [ ] Store Credit Customer Information: – Full Name: [Your Full Name] – Email Address: [Your Email] – Phone Number: [Your Phone Number] I confirm that the item is unopened, unused, and in its original packaging. Thank you for your assistance. Sincerely, [Your Name]

Step 2: Wait for Authorization

Our team will review your request within 2-3 business days and email you a Return Merchandise Authorization (RMA) number if approved. Do not ship your return without this authorization.

Step 3: Package and Ship Your Return

Once authorized, please:

  • Securely package the item in its original packaging
  • Include a copy of your order confirmation or RMA email
  • Clearly write the RMA number on the outside of the package
  • Ship to our returns address (provided in your RMA email)
  • We recommend using a trackable shipping service and retaining your tracking number

Note: Return shipping costs are the customer’s responsibility, unless the return is due to our error or a defective product.

Refund Information

Refund Processing Time

Once we receive and inspect your returned item, we will process your refund within 5-10 business days. You will receive an email confirmation once your refund has been processed.

Refund Method

Refunds will be issued to your original payment method:

  • Credit/Debit Cards (Visa, MasterCard, JCB): 5-10 business days after processing (depending on your bank)
  • PayPal: 3-5 business days after processing

Please note that shipping charges are non-refundable, unless the return is due to our error.

Exchange Process

If you wish to exchange an item for a different fragrance:

  1. Follow the standard return process outlined above
  2. Clearly indicate in your request that you prefer an exchange
  3. Specify the product you’d like to exchange for
  4. If there’s a price difference, we will contact you to arrange payment or refund of the difference

Contact Our Customer Service Team

For questions about returns and exchanges, please contact us:

Email: [email protected]

Address: 3387 Tenmile, Virginia Beach, US 23464

Response Time: We typically respond within 2-3 business days

Thank you for choosing Paco Rabanne Perfume Shop for your luxury fragrance needs. We appreciate your business and are committed to ensuring your complete satisfaction.